I have always been very satisfied and pleased with my coffee purchases in the past from Puerto Rico Coffee Hub. However, this time my 5 lbs of El Coqui coffee beans arrived and the bag was not vacuum sealed. Where the top of the bag came together the air could go in and out, leading the beans to not be as fresh as I'm used to from you. I sent customer service an email shortly after the beans arrived and I noticed it wasn't right, but have not heard back anything.
You have a great product, a wonderful island, my wife and I have been to Ponce many times over the years and are familiar with the local coffees and choose to buy our coffee directly from the companies in Puerto Rico. But we want fresh coffee. I don't want to switch brands or move away from the Puerto Rico Coffee Hub, but I would like to know what your response will be about this lapse in manufacturing of my latest 5 lb bag of Coqui coffee beans. Sincerely, Joel Magiera